Introduction
‍This Privacy Policy describes how Robin Knows LLC ("Robin Knows," "we," "us," or "our") collects, uses, and discloses your personal information when you use our mobile application (the "App") and website located at robinknows.app (the "Website").

Your Consent
‍By using the App and Website, you consent to the collection, use, disclosure, and transfer of your information as described in this Privacy Policy.

‍Information We Collect
‍We collect several types of information from and about users of our App and Website:

• Subscriber Information: When you subscribe to Robin Knows, we collect your email address, first and last name, age, and self-assigned technical acuity.
• Mobile Device Information: We may request access to notifications, gallery, and camera from your mobile or tablet device to provide you with full functionality of the App.
• Automatically Collected Information: We collect certain information automatically when you use the App and Website. This information may include your device type, operating system, IP address, general location information, browsing activity, and usage statistics. We collect this information using cookies and similar technologies.

Use of Your Information
‍We use the information we collect to:

• Provide, operate, and maintain the App and Website;
• Process your subscription and manage your account;
• Send you informational emails and notifications;
• Analyze user trends and improve the App and Website;
• Personalize your experience with the App and Website;
• Identify and advise on perceived scams.

Use of Your Information
We use third-party service providers to help us operate and improve the App and Website. These providers may have access to your personal information. We require all third-party service providers to agree to obligations substantially similar to the terms of this Privacy Policy.

• Analytics: We use Google Analytics on the Website and Firebase within the App to collect information about how users interact with our platforms.
• Email Marketing: Our team uses 3rd-party providers for email-based communications.
• Quality Assurance: To enable our QA and continuous improvement processes we use both Sentry and LogRocket.
• User Authentication: We make use of Amazon Cognito for the purposes of user authentication.
• Account Management: Our team uses RevenueCat for advanced account management.

Your Rights and Choices

• California Residents (CCPA/CPRA): You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, delete your personal information, and opt-out of the sale of your personal information (which we do not currently do).
• European Union Residents (GDPR): You have certain rights under the General Data Protection Regulation (GDPR) regarding your personal information. These rights include the right to access, rectify, erase, and restrict the processing of your personal information, as well as the right to data portability.
  

You can contact us at privacy@robinknows.app to exercise any of your rights.

Compliance with Specific Regulations

• California Online Privacy Protection Act (CalOPPA)
  We comply with CalOPPA and do not share your personal information with third parties for their direct marketing purposes without your consent.
• General Data Protection Regulation (GDPR)
  We comply with the GDPR and take steps to ensure that your personal information is processed lawfully, fairly, and in a transparent manner. We also take steps to ensure that your personal information is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
  

Data Transfers
Robin Knows is located in the United States. If you are located outside of the United States, your information may be transferred to, processed, and stored in the United States. The data protection laws in the United States may be less stringent than the laws in your country. We take steps to protect your information in accordance with this Privacy Policy and applicable laws.

Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with services. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Inactive Accounts
If your account is inactive for one year, we will delete your personal information. However, we may retain anonymized session data to understand broad technology and scam support trends.

Children's Privacy
We do not knowingly collect or solicit information from anyone under the age of 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at privacy@robinknows.app. We will delete that information from our systems.

Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is 100% secure.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App and Website.

Contact Us
If you have any questions about this Privacy Policy or our data transfer practices, please contact us at privacy@robinknows.app.